Player elvis53 posted a message on 02/02 02:32 on the Wonderz Forum: Gift. Answer him on Wonderz and exchange with other players

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Subject :  Gift
elvis53
02/02/2011 02:32:53

my gift order has been cancelled...why?

29/01/2011 !
the Peter Lapin
Gagné DVD on Vitrine Cadeau. Validated Winnings : 01/02/2011
17:28:52 Gift cancelled so refunded : 01/02/2011
16:38:10 :



29/01/2011 :
the DVD Boucle d Or
Gagné on Vitrine Cadeau. Validated Winnings : 01/02/2011
17:28:57 Gift cancelled so refunded : 01/02/2011
16:38:10 :



29/01/2011 :
Casper
Gagné's Christmas DVD on Gift Showcase. Validated Winnings : 01/02/2011
17:29:00 Gift cancelled so refunded : 01/02/2011
16:38:10 :



29/01/2011 :
the DVD Les Bisounours
Gagné on Vitrine Cadeau. Validated Winnings : 01/02/2011
17:29:07 Gift cancelled so refunded : 01/02/2011
16:38:10 :



29/01/2011 :
the DVD Les Bisounours
Gagné on Vitrine Cadeau. Gain Validated 01/02/2011
17:29:12 Gift cancelled so refunded ,01/02/2011
1

mapi26
54 
02/02/2011 23:19:46

Good evening, everyone, same for the cheese grater... we don't care about the world!
Mapi26

webmaster
1634 
02/02/2011 12:53:38

Hello 🙋 there

may indeed be a discrepancy between the quantities indicated in Gift Showcases and the reality of our stocks, as updates are not done instantly. Same thing for the fact that the lot is still offered in some games, I agree that it may seem inconsistent to you!

For the rest, we have been choosing for some time to refund you a gift when we don't have it, rather than keep you waiting. This way you have the possibility to order another one.

As always, no matter what choice we make, it is impossible to satisfy everyone, and moreover, it is never with pleasure that we refund a gift, we would of course prefer to send it to you!

Nevertheless, this solution seems to suit the majority of our players, who prefer in these cases to order another gift rather than having to wait!

Good games!
The Web'.

lapinkausangvert
246 
02/02/2011 10:35:05

🙋🙋 I come back

to the forum because I just discovered that the thrift storekeeper is in the gift shop window and, that he is not out of stock 🎤 Web, I do not

understand. I think you could have taken one of them, couldn't you?

However, I do my mea culpa, customer service gave me 1531700 points for the economist, and in the shop window it is worth 1418200 points. Why complain???? 🤪 🙄🙄 My apologies


Web' 🌹🌹🌹 PS: it would be nice if the customer


service added in its message that the gift is eventually available in the gift shop window, if this is the case 😎






lapinkausangvert
246 
02/02/2011 09:40:24

🙋 I



too am very dissatisfied 😈😡 I had won


an electricity saver on cash cube. Too happy to win something other than a dvd or cd, so I decide to keep it and, yesterday, I received a message from customer service indicating that it is out of stock so I am replaced by points. Okay, it's part of the rules, but why do you leave it in cash cube???


Why didn't you prepare a better stock than the one you had????

It seems to me that this bursar is part of the new list of gifts of the game of the month!!!! I know Web', you're going to tell me that Cash cube being a big success, you offered a lot of prizes 😀 This

is not the first time this has happened to me, for example on Eden, I discovered the pig key ring and, there again, I'm given points because no stock. Only, the pig key remains to be won in the game. And that's not normal!!!!!

If you no longer have stock for some gifts, it is respectful to remove them and replace them with lots that you can offer. Especially since the value of the points you give me does not allow me to take a check for the value of the bursar 🙁n):🙁n):


I'm too disappointed 😥😥😥😥

webmaster
1634 
02/02/2011 08:33:40

Hello🙋 these dvds

are not available in Canadian format, we have refunded them to you. If you would like to receive them anyway, you can order them again.

Good games!
The Web'.



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